Customer experience for retail industry

We support leading retail and e-commerce brands with scalable operations, multichannel support and technology that elevates the customer journey across every touchpoint.

Your customers expect seamless journeys. We help you deliver them.

HOTEL CHOCOLAT

Customer service channels blended deliciously for Hotel Chocolat

Hotel Chocolat aims to make people and nature happy through chocolate. And that requires exceptional levels of customer service. Harnessing technology, Konecta has provided Hotel Chocolat with a single-operation approach covering major channels. The result? A deliciously streamlined and personalized service.

EL PALACIO DE HIERRO

Elevating El Palacio de Hierro’s collection recovery

Struggling with rising late payment post-pandemic, Mexican department store El Palacio de Hierro sought a modern solution beyond their traditional internal approach. Konecta was selected as their partner, offering a tailored blend of cutting-edge technology and skilled agents. 

MERCADO LIBRE

Meet the Customer Experience Sr Director at Mercado Libre

Konecta supports all Mercado Libre units (Pago, Envíos, Mediaciones, Marketplace) with high customer experience services via chat, C2C, and email, following their guidelines and based on a "continuous beta" operational model, matching Mercado Libre's approach.