A fully integrated digital workplace service: from devices to insights
Konecta and Lenovo are uniting next-gen CX with hardware expertize to deliver a frictionless, end-to-end digital workplace service. We’re bridging the gap between device lifecycle management and human-centric support, covering everything from secure deployment - including to advanced telemetry and sentiment tracking.
Focusing IT support on the human employee experience (EX) rather than just technical uptime directly boosts workplace retention. Data shows that employees with a positive workplace EX are 8x more likely to stay with their company. Organizations that prioritize seamless digital experiences see a 38% boost in team performance and outperform their industry peers in total profit by 4x, turning IT infrastructure into a powerful talent retention tool.
What are the benefits of AI device telemetry?
Integrating real-time device telemetry with an enterprise AI platform transforms IT support from a reactive helpdesk into a proactive, self-healing system. By continuously gathering hardware health, endpoint security signals, and application performance data, the system flags and fixes technical issues before they cause system crashes. This secure data loop optimizes the overall cost-to-serve while driving a 30% improvement in the end-user experience.
How do you close the AI reality gap?
Bridging the "AI reality gap"- where artificial intelligence is praised conceptually but rarely operationalized across the device lifecycle requires an AI-native, platform-led architecture. Organizations can close this gap by embedding automated virtual agents and predictive data analytics directly into daily operational workflows. Blending automated tech resolution with human expertise ensures AI becomes a tangible engine that drives business KPIs and daily workplace productivity.
How does a single IT operating model cut costs?
Consolidating fragmented IT silos into a single operating model eliminates vendor juggling, resolves conflicting SLAs, and removes costly management layers. By uniting hardware lifecycle management (DaaS) with a customer-centric digital service desk, enterprises achieve a 20% reduction in overall cost-to-serve. This streamlined approach can also yield up to 57% in cost-per-seat savings compared to purchasing corporate devices outright.
How can IT resolve issues before tickets are raised?
Resolving IT friction before an employee even notices requires an integrated technology stack that uses AIOps and predictive device intelligence. When automated systems monitor device telemetry in the background, they can push proactive self-healing fixes without human intervention. This proactive strategy successfully resolves 40% to 80% of low-level IT incidents automatically, drastically reducing inbound service desk ticket volumes.
What is our approach to DEX transformation?
A successful digital workplace transformation relies on a continuous five-step lifecycle framework: assessment, design, deployment, run, and evolve. This roadmap begins by auditing current IT pain points and user personas, followed by defining a target operating model with strict Experience-Level Agreements (XLAs). Once omnichannel support and telemetry analytics are deployed, the model transitions into live AI-assisted operations that continuously evolve to optimize total cost of ownership (TCO).
.png?width=1200&height=225&name=Untitled%20design%20(2).png)
.png?width=230&height=129&name=Untitled%20presentation%20(4).png "Untitled presentation (4)")
.png "Untitled presentation (2)")
.png "Untitled presentation (1)")
