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Recall support with Konecta & Marketpoint Recall

Recalls are a retail reality - but they don't have to be a crisis

Product recalls can happen to any brand, but how you respond makes all the difference. From overwhelmed customer service lines to confused consumers in multiple languages, managing the fallout is a major challenge.

That’s where Konecta comes in.

As part of the Marketpoint Recall Ready® partnership, Konecta provides expert multilingual contact centre support to help your brand respond with empathy, speed, and clarity no matter where your customers are.

Marketpoint Recall Ready® Solution

Marketpoint Recall Ready® is a complete recall response toolkit that ensures brands can respond confidently and professionally to any product issue - no matter the scale.

Consumer Self-Check Portal

A branded digital portal lets consumers check if they’re affected. Powered by AI agents, it delivers instant answers and step-by-step guidance on what to do next.
 

Fast, Paperless Response Handling

No more waiting for printed letters. The platform uses digital messaging, click-through journeys, and web forms — all tracked in real-time via dynamic dashboards.

Specialist Cloud Software

At the core is MATCH, Marketpoint’s AI-powered data tool, which maps consumers, retailers, and manufacturers for fast, intelligent recall coordination.
 

Cloud-Based Telephony & Localisation

Local language IVRs and recordings. In-country phone numbers ready to activate instantly. Global routing across time zones via cloud infrastructure.

Multilingual Call Centre Agents (powered by Konecta)

Trained recall support agents who flex capacity to match demand. Available in multiple languages for maximum accessibility and reassurance.
 

Logistics & Fulfilment

Through trusted partners, Marketpoint supports the final mile: return collection, replacements, and delivery globally.
 
 

Social Media Listening

Monitor sentiment and respond proactively across social channels, helping brands stay ahead of emerging concerns.
 

Central Account Management

A dedicated Marketpoint Account Manager keeps everything moving smoothly — no endless email threads, just clear, consistent communication.

Why Konecta makes a difference

Working together with Marketpoint Recall’s Recall Ready® system, Konecta delivers a dedicated global customer contact service that ensures consumers get timely, empathetic support during recalls.

Multilingual Contact Centre Agents

Able to handle queries in multiple languages so customers across markets feel supported and understood.

Inbound Call Management

Promptly respond to affected consumers with a steady, reassuring voice during uncertain moments.

Guidance & Clarity

Help customers understand next steps whether it’s returning items, claiming replacements, or submitting documents.

Escalated Support

Resolve issues promptly by escalating complex or urgent cases, ensuring no customer concern goes unanswered.

Contact our team

Let’s prepare your brand to handle a recall with confidence before anything goes wrong. Reach out to our Konecta Recall Support Team today and see how we can fortify your response together.